Cancellation, refund and delivery policy
Last updated 22 October 2026 · Replova Labs Pvt Ltd
How we deliver
Everything we sell is digital. Nothing is shipped. Reports, dashboards and fixes are delivered in your AI Search account and by email to the address you signed up with, and fixes are published on your website or handed to your developer.
AI Visibility Report (one-time)
We generate your report after payment and check it before it is released to you, usually within 2 working days. If we cannot deliver it within 7 days of payment, or it fails, we refund you in full. Once delivered, the report is not refundable; if it is materially wrong (for example, about the wrong website), tell us within 7 days and we will redo it or refund it.
The report’s price is credited against your first tracking plan for 90 days. The credit has no cash value.
Tracking plans (30 days, paid in advance)
Plans are paid for 30 days at a time and never renew automatically. To cancel, simply don’t renew: tracking stops at the end of the period you paid for. If you ask within 7 days of paying and we have not delivered any results yet, we refund the payment in full. After results have been delivered, we don’t refund part-used periods. An upgrade starts the bigger plan immediately and is not refundable once it has started.
Fix it for me
Fix packs (one-time). We agree the scope and a fixed price with you before you pay. You can cancel for a full refund until we start work. Delivery is within 3 working days of you approving the scope, paying, and giving us access to your site or your developer’s contact. If we miss that, you may cancel and we refund the parts not yet delivered. Delivered work is not refundable.
Get mentioned (monthly). Cancel any time before your next month starts, by email. We don’t refund the current month once work has started.
How refunds are paid
Approved refunds go back to the original payment method through PayU, within 5–7 working days of approval. GST is refunded with the amount it was charged on.
How to ask
Email support@replov.com with your order number (it is on your receipt). We reply within one working day. See also our terms and contact details.